Last updated: 8 August 2026
This policy applies to advisory engagements, diagnostics, workshops, and strategy refresh packages booked with Aoraki Strategy Advisory. It does not cover physical products, software subscriptions, or services we do not offer.
Deposits
A deposit stated in your letter of engagement reserves advisor time and workshop dates. Deposits are credited against the final fee when work proceeds as planned.
Cancellation by you
- More than 14 days before the first scheduled workshop or discovery kickoff: deposit refunded minus any non-recoverable travel already purchased at your request.
- 7–14 days before: 50% of the deposit is refundable; remaining deposit covers preparation already begun.
- Fewer than 7 days before, or after discovery interviews have started: deposit is non-refundable. Work already performed (interviews, facilitation, drafting) is invoiced on a time basis up to the engagement fee.
Rescheduling
You may reschedule once without charge if you give at least 10 days’ notice and alternative dates within 60 days are available. Further reschedules may incur a scheduling fee of NZD 350 or reasonable travel rebooking costs.
Cancellation by us
If we cancel for reasons within our control (illness without a substitute, conflict we should have avoided), you receive a full refund of amounts paid for undelivered work, or a rescheduled date at your choice.
Partial refunds
If an engagement is stopped mid-way by mutual agreement, we invoice for completed stages (for example discovery complete, workshops not yet held) and refund any unused balance of fees paid in advance. Materials already purchased for a workshop (printing, venue at your request) are non-refundable once ordered.
No-shows
If key participants fail to attend a confirmed workshop without 48 hours’ notice, the workshop day is treated as delivered for fee purposes. We will offer one short catch-up call; a full repeat day is quoted separately.
Work already started
Draft documents, interview notes, and facilitation plans prepared for your engagement remain billable even if you pause the project. You may request copies of work completed to date after invoices are settled.
Refund method and timing
Approved refunds are returned by bank transfer to the original payer within 10 business days of written approval. We do not refund to a different account without verified written instruction from the contracting party.
How to request a refund or cancel
Email info@logiccache-hub.digital with your engagement reference, preferred outcome (cancel, reschedule, or pause), and relevant dates. Phone +64 9 555 3180 for urgent diary conflicts; follow up in writing so we can process the request.
Exceptions
Pro-bono or heavily discounted community work may carry different cancellation terms stated in that engagement letter. Those terms prevail when they conflict with this page.